Frequently Asked Questions

View the most frequently asked questions for using Zoom

The most frequently asked questions

Do you have a question? See if it has already been answered in our FAQ's. If your question is not listed, please contact us for more information.

 
Can I use Zoom on a mobile phone?

Yes. There is a mobile app available for download in the App Store and Google Play. It works the same as the desktop client, with some interface changes to make the app more user-friendly.

Can I schedule Zoom meetings?

Meetings can be scheduled through the app on desktop or mobile. You can also schedule meetings with third-party calendar programs, such as Google Calendar, Microsoft Outlook and more. You can also share links to meetings and meeting IDs with other participants without using an integration program.

For centralized, convenient scheduling, we recommend using the app or a calendar integration.

Can I record my Zoom meetings?

Hosts have the ability to record meetings on their local device. This ability can be restricted or allowed for the entire account, specific groups, or individual users. Hosts with a license and the right plan can record to the cloud, with Zoom storing all your meetings for you via cloud storage.

Can I cancel my subscription at any time?

Zoom plans operate on a subscription basis. Plans renew monthly or annually (depending on the payment method chosen). You can cancel the automatic renewal of your plan at any time; your plan will then immediately end when you cancel it.

Can I use Zoom on my TV?

If you have a smart TV, a Google Chromecast, an HDMI cable, or some other way to connect the device you use Zoom on to your TV, you can probably stream your meeting to your TV. That way, you're using your TV as a monitor. Connect the computer, tablet or cell phone to your TV. Open the app on the device you are using and cast your device to your TV screen.

What is a Zoom interview?

A Zoom interview is simply an interview conducted through a Zoom meeting. While the general principles and practices remain the same, there are certain limitations based on the nature of the meeting. There are ways that both the interviewer and the interviewee can get the most out of the interview via video conferencing.

Is Zoom safe and secure?

For the average user, using Zoom is safe and secure. For a secure experience while using the app, you can use the available security settings and features, such as securing your meeting with a password, using the waiting room feature to screen participants, locking the meeting after all participants have joined, and restricting who can share their screen and perform other functions.

What is a personal ID for Zoom meetings?

Zoom meeting personal IDs are associated with the personal meeting room of a unique user. Your personal meeting ID and personal link are the ways you and participants can access your personal meeting room. A personal meeting ID is a form of meeting ID, and each Zoom user has a single unique Personal Meeting ID.

What is a "Zoom client"?

A "Zoom client" is the video conferencing software used on your computer or mobile device. The Zoom web client works through your web browser; the Zoom desktop client is a software application that you can download and use on your computer. The web client version can be used without downloading software or plug-ins, but offers limited functionality compared to the desktop client.

Where can I find my recordings?

You can save your Zoom meeting or webinar locally on your PC or in the Zoom Cloud. For this you need a Pro license.

The files stored in the Cloud can be accessed online via your desktop or any other device.

What is a Zoom link?

A Zoom link is a URL for a particular Zoom meeting. This is the "physical" online location where participants will meet, and the web address where the meeting will be held. Click on one of these links to open the Zoom meeting via the browser and go to the web page of the meeting. You can also copy and paste the link into your browser's search function, and share the link with other participants.

What is a Zoom meeting ID?

A Zoom meeting ID is a unique number associated with an immediate or scheduled meeting. They are used to label meeting rooms so that participants can find and access the room. Some meeting IDs from before April 12, 2020 are 9-digit, but most current meeting IDs are 10 or 11-digit.

What is Zoom screen sharing?

Screen sharing is a feature available within Zoom meetings on desktop, tablet and mobile. The host and - with the host's permission - participants, can share their device's screen by clicking the Screen Share button. If another user wants to share their screen, the one sharing must stop sharing their screen. The host can also lock screen sharing to participants so that only they can share their screen in a meeting. This is recommended if there are no participants who need to share their screen.

What is Zoom suitable for?

Zoom requires a stable Internet connection that supports video streaming (broadband wired or wireless 3G, 4G or LTE minimum), speakers and a microphone, and a webcam or HD camcorder with a video card. If these criteria are met, the program is compatible with the following systems:

Operating systems

  • macOS X with macOS 10.9 or higher

  • Windows 10 / 8 and 8.1 / 7 / Vista with SP1 or later / XP with SP3 or later (*S Mode is not supported)

  • Ubuntu 12.04 or higher

  • Mint 17.1

  • Red Hat Enterprise Linux 6.4 or higher / Oracle Linux 6.4 or higher

  • CentOS 6.4 or higher

  • Fedora 21 or higher

  • OpenSUSE 13.2 or higher

  • ArchLinux (64-bit only)

Tablet and mobile devices

  • Surface PRO 2 or higher with Windows 8.1 or higher (*S mode is not supported)

  • iOS devices

  • Android devices

  • Blackberry devices

Browsers

  • Windows: IE 11+ / Edge 12+ / Firefox 27+ / Chrome 30+

  • Mac: Safari 7+ / Firefox 27+ / Chrome 30+

  • Linux: Firefox 27+ / Chrome 30+

Is it free to use Zoom?

It is free to sign up for a Zoom account and join meetings as a participant. To host and schedule your own meetings, you will need an account. This can also be done for free, but with limitations on meeting time and features. Meetings of more than 3 people are limited to 40 minutes without purchasing a plan.

What LMS integrations does Zoom offer?

Zoom integrates seamlessly with LMS/LTI and Zoom supports integrations with:

  • Canvas (including Zoom App for Canvas)

  • BrightSpace

  • Desire 2 Learn

  • BlackBoard

  • Sakai

  • Moodle

  • LTI Pro is now also available

  • ITS Learning

Is there an integration between Zoom and Salesforce?

Zoom integration with Salesforce allows you to start and schedule meetings directly from Salesforce. You can easily and quickly organize Zoom meetings with leads and view your planned Zoom meetings.

The Salesforce integration is available through the AppExchange.

Do I need a webcam or camera to participate in a Zoom meeting?

To participate in a Zoom meeting or Zoom webinar, you do not need a webcam or camera, but you will not be able to display an image during the call. You can still use all the audio features, share your screen and watch other participants' videos.

Is integration with Microsoft Skype for Business possible?

Zoom offers seamless integration with Microsoft Skype for Business. You can easily join a Zoom meeting via Office 365 - Skype for Business.

What do you need.

  • A Pro, Business, Enterprise or Education license

  • Lync 2010 Windows client, Lync 2013 Windows client; Lync 2011 Mac client, Skype for Business 2015, Skype for Business 2016

  • Account administrator or admin rights to configure this

If you want help with this please contact us, we are happy to help!


How many participants can take part in a Zoom meeting at once?

Most plans have a participant limit of 100 per meeting. This number can be increased to 500 with the large meeting add-on. If you want to hold more than one meeting at a time, you will need multiple host licenses. Group meetings have a 40-minute limit for the basic plans, while the higher price plans override this 40-minute limit.

How do I invite others to participate?

There are several ways to invite participants to a scheduled or instant meeting.

  • Instant Meeting invite, one click on the [Invite+] button when you are in a video meeting

  • Invite via email

  • Invite via chat [IM].

  • Copy the URL or copy the invitation

  • Invite via a scheduled meeting

  • Invite via your Zoom web portal or from your mobile app

  • Invite from your Zoom Room or from a Room system

Does it cost money to call in to a Zoom meeting by phone?

The ability to have participants dial in to a meeting using a phone number depends on whether the account has this feature. Check in the invitation if there is an access number that can be used to dial in to the meeting. If there is no access number in the invitation, this option is probably not available. If you dial in using a pay phone number, you will be charged based on your service provider's rates.

In short, if you dial in as a participant using available, toll-free numbers, it will not cost you money. However, it does cost money at the account level to have the dial-in feature available.

Do I need an account to use Zoom?

To join a meeting as a participant, no account is required, but you will not be able to host your own meetings or join meetings. To join a meeting, one of the participants must have an account and host the meeting. With a Zoom account, you can manage meetings in the app and schedule meetings yourself.

Can you also use Zoom in combination with Microsoft Teams?

Yes you can! With Zoom's Microsoft Teams integration, you can instantly start a meeting or join a scheduled Zoom meeting. You do this by using Bot commands.

Meetings created in Microsoft Teams will appear in your Zoom account.

What do you need?

  • A Pro, Business, Education license or API plan to add the Zoom bot in a Team channel

  • Any account level to use Zoom in a 1-to-1 channel

  • A Zoom email account (work email), SSO or Google login

If you want help with this please contact us, we are happy to help!

Can I use Zoom on multiple devices?

One user can be logged into their Zoom account on one computer, one tablet and one phone at any time. If a user logs in while logged in to another device of the same type, they will be logged out of the previous device. Zoom does not allow sharing of accounts according to their terms of service.

Can I use Zoom in my browser without downloading it?

Yes. You can open and use Zoom by logging into your browser through their website. You can use it as you normally would through the browser version. There are also browser extensions available for Google Chrome and Firefox that allow you to easily and conveniently schedule meetings in your browser.

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